To connect an existing credit card to Extend, you’ll need to have an account with one of our participating bank partners. To learn more and get started contact support.
If you have connected a credit card to Extend and it’s still pending registration, you may need to complete the enrollment process through your bank by verifying your account. Check your inbox for a verification email from your card issuer, or contact support and we’ll help you from there.
If you are trying to self-register and have not received the verification email to complete your enrollment, please:
- Ensure that you have already set up an online account with your credit card issuer.
- Confirm that your online account uses the same email address as your Extend account.
If you are the primary account holder and need help verifying your account, contact support.
There are several reasons why a virtual card might be declined.
- Does the virtual card have enough of a balance to cover the transaction?
- Has the virtual card passed its “active-until” date?
- Has the virtual card passed the EXP date?
- Has the primary account hit its credit limit?
- Are you using the correct CVC or EXP date to complete the transaction?
- The Card network provides the expiration date at the time the virtual card is created. It is used in combination with the virtual card number and security code to verify the validity of your virtual card and to authorize a transaction. It cannot be changed.
- The active-until date is defined by the account holder in Extend. It is a flexible date that determines when the virtual card they sent will deactivate. It can be changed at any time.
For virtual cards and budgets, recurring times and active-until dates will apply to the time zone of the recipient. Note that if you have sent a virtual card or guest access card to someone who does not have an Extend account, the recurring time and active-until date will be based on your time zone.